Stephanie Luciano

Professional Profile

Top notch professional with a Bachelor of Science degree in Management with proven abilities in office organization, accounting, real estate, construction, and project management.  Hands-on professional with extensive problem-solving skills and a master of administrative processes.

Qualifications

Self-starter with high levels of initiative, creativity, and energy

Outstanding customer service skills; ability to successfully integrate stakeholders objectives and human assets

Master of office administration ensuring effective and efficient operations that are consistent with stakeholders goals

Detail oriented, organized multi-tasker with strong time management skills

Excellent negotiator of contracts for services, property improvements, equipment, etc.  

Experience

Management and Administrative Responsibilities .                                   

• Assisted with the opening of a new branch office for nationwide home remodeling company. Everything from hiring, establishing policies and procedures, establishing new services and vendors, setting up computers and organizational systems, to managing customer data and other office activities

• Processed payroll and payroll taxes; process accounts payable & account receivable; bank and credit reconciliation's; commission processing; journal entries, closing entries, accrual and cash accounting; produced monthly financial statements, job costing, budgets & management reports; Washington sales and use tax; audited offices & ensured regulatory compliance; reviewed client & student accounts; reviewed job costs to improve efficiencies 

• Managed Microsoft NT network of 24 users, including software/hardware upgrades and technical support.  Researched various software packages (contact management, time & billing, etc.) and implemented use including staff training.  Created and maintained company website and multitude of systems, forms, and handbooks.

• Oversaw the management of nearly 3,000 client files, including ensuring timely processing of tax returns, accurate file management, billing, collections, and accounts payable, accounts receivable,  appointment scheduling and tracking

• Strategically reorganized & maintained human resource processes, including employee handbook, policy & procedure manuals, employment contracts, job descriptions, personnel records, etc; hired, trained, evaluated & motivated staff & temporary workers

• Negotiated contracts for computers, office equipment, security system, janitorial services, renovations, and pricing for office supplies, installation supplies and materials, etc.  

• Responsible for multi-million dollar businesses financial aid department, managing up to nine employees.  Prevented defaults on students loan by implementing a strategic department to assist borrowers in meeting their financial obligations.   Determined student financial eligibility, processed accounts, maintained detailed working files, worked with confidential data & strict deadlines in high pressure atmospheres   

Real Estate Sales, Commercial Property Management, & Construction

• Multi-million dollar residential sales.  Developed strategic & financial goals to help home buyers achieve their dream.  Cultivated relationships with mortgage brokers and bankers to ensure creative financing options were available to meet homebuyer’s needs

• Bid improvement projects, prepared and reviewed contracts, ensured insurance documentation and lien releases were on file, approved & processed payments, monitored site progress & assured quality, submitted change orders, tracked budget to actual, & reviewed status with stakeholders as needed.  Maintained development cost reconciliation's. 

• Assisted with 350,000 SF retail/office/industrial space; prepared budgets & management reports; coordinated property maintenance & repair with contractors & on-site maintenance  

• Compiled and created various management and owners reports

• Worked with designers, architects, and engineers to submit plans for permits, attended city meetings, prepared construction contracts, scheduled and oversaw contractors, ensured projects were completed as contracted, completed and tracked change order requests.  Worked with tenants to develop tenant improvement plan of action

• Reviewed and prepared commercial lease agreements & documents

Project Management

• Accommodated office growth by redesigning over 5,000 SF of office space.  Worked with architects, interior designer, contractors, and sub-contractors to complete expansion at new facility timely & within budget.  Oversaw daily construction to ensure quality completion.  Reviewed and approved progress payments and change orders.  Coordinated extensive deferred building maintenance for 20,000 SF building

• Overhauled significant manual operations to computerized systems.  Developed plan of action & timelines; completed installation, programming and training; created easy to use manuals; centralized data, computerized shareholder meetings, tracked projects, maintained correspondence, & reduced administrative processes

• Created the default prevention unit including development of policies and procedures, training & evaluating new staff, & initiating & directing the production of a computerized tracking systems

• Launched training department to provided QuickBooksÒ software training to clients 

Advising & Training

• Maximized seller profit by advising sellers on curb appeal, showing strategies, & market conditions.  Met financial challenges by discovering alternative possibilities for buyers with financial challenges  

• Motivated individuals to bring out their talents, meet challenges, and discover new possibilities

• Lead workshops & seminars in credit building, money management, home buying, default prevention, financial aid, software applications including QuickBooks and Act!

• Trained associates on industry processes and procedures, computer technology and software applications, web utility, QuickBooks, Microsoft products, contact management, and more

• Increased tenant traffic and sales through the management of the plaza marketing association  

Marketing and Design

• Created & prepared marketing & training materials

• Designed websites, ads, brochures, flyers, & newsletters

• Produced Power Point presentations for homebuyers, training seminars, & management

 Computer Technology

• Maintained 24 client MS network and 12 client training area, including software updates

• Analyzed, installed, programmed, & maintained several third party software packages

• Reduced processing time & increased access to data, by creating databases & spreadsheets

• Developed &maintained web sites & Intranet site  

• Experienced with MS Office (Word, Excel, Outlook, Front Page, Publisher, Access, Power Point, Project), ACCPAC, QuickBooks, Act!, Timberline, Skyline, and more

Work History

Education

Bachelor of Science, Business Management - Linfield College, Oregon (Top Rated Liberal Arts College)

Associate of Applied Science, Accounting - Community College Southern Nevada, Nevada

Certificate, Licensed Tax Preparer – H&R Block, Oregon

Certificate, Real Estate – Portland Community College, Oregon

Associate of Arts Oregon Transfer - Chemeketa Community College, Oregon
Three year program in general business, communication, & management - Logonet Inc., California
Continuing Education seminars: management, sales, real estate, regulations, marketing, & technology

Letters of Reference

Stephanie Luciano

www.sladvantage.com

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