Stephanie Luciano

Proficiencies

Management

• Strategically realign office practices to meet organization goals and objectives - principally maximizing productivity and profit 

• Unite organizational goals with administrative policies, procedures and actions through training and development of human assets

• Introduce change to growing and changing organization by creating the most impact while minimizing stress factors and turn over in the work place

• Compile, review, analyze, and develop management reports including financial statements and budgets.  Create systems to evaluate performance to ensure organizational goals are being met

Administrative Abilities

• Accounting, a/p, a/r, payroll, general journal entries, numerous specialized reports and tracking

• Assess overall development needs (organization, employee, client) and provide constructive change collaboration 

• Minimize expenses, reduce overtime and/or temporary help

• Negotiate new service contracts and review existing contracts for more efficient alternatives 

• Hire, train, evaluate, and motivate staff

• Provide employee and client development through mentoring, coaching and effective evaluation of strengths and weaknesses.  Develop tools and programs for continued improvement and enrichment

• Develop training programs and manuals

• Conduct training for staff on various software applications, assist staff one-on-one

• Work with clients to resolve issues, including collections

• Maintain human resource department (policies & procedures, employee handbook & contracts, job descriptions, payroll, personnel records, conduct evaluations/reviews, hire employees, take corrective action, motivate/coach employees, etc.)

Fundamental Skills

• Notable customer (internal and external) service skills

• Manage multiple tasks simultaneously 

• Good judgment and decision-making abilities 

• Self-starter with high levels of initiative and creativity

• Excellent oral, written and presentation communication skills

• Strong time management and organizational skills

• High degree of "common sense"

• Handle confidential information appropriately

• Work under stress and meet tight deadlines

• Skilled in the operation of basic office equipment such as a fax, copier, printer, computer, 10-key, scanner, digital camera, and telephone                                Top

Technology Skills

Operating Systems: 

• Windows Workstation  installation and maintenance  

• NT Server maintenance

Software: 

• Microsoft Office (including Word, Excel, Outlook, FrontPage, Access, Publisher, and Power Point, Project)  

• Act!  (contact management)

• QuickBooks Pro and Quicken (bookkeeping)  

• ACCPAC Accounting System

• Timberline, Skyline, MRI (real estate accounting)

• Crystal Reports (report writer), Internet Explorer 4/5 (Internet access)

• CPASoftware’s Visual Practice Management, LaCerte, BNA, RIA, PPC, TPS (various accounting packages)

• TValue (amortization), Transact-It (visa/master card processing)

• Microsoft FrontPage, HTML, Java Script, Internet Explorer, WS_FTP Pro

• Diskeeper (disk defragmenter), Norton Utilities (anti-virus), Backup Exec (back-up utility)

• Old Days: Word Perfect, Lotus, Quatro Pro, Fox Pro, Data Ease, MS Works, Dos, Basic, Novell Network, Windows

Other:

• Internet savvy in research and with various applications, social media, marketing

• Well-versed in hardware, software, and peripheral analysis, setup, maintenance, and upgrades

• Conduct software application training to staff

• Quickly learn and utilize internal or new applications

• Create websites (Front Page, X-Site Pro, Word Press, Blogger, Web.com)

• Customize third party applications for internal use

• Troubleshoot applications and systems

• Review and make software and hardware suggestions considering budgets and use

• Work with outside vendors to meet company hardware and application requirements

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